Shipping  And Return policy.



**Shipping:**


1. **Processing Time:** Orders are typically processed and shipped within 1-2 business days of receiving payment. Please note that orders placed on weekends or holidays may experience slight delays.


2. **Shipping Methods:** We offer standard shipping via reputable carriers to ensure your Caffélus products arrive safely and promptly. Expedited shipping options may also be available at checkout for faster delivery.


3. **Shipping Rates:** Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping costs at checkout before completing your purchase.


4. **Tracking Information:** Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.


**Returns:**


1. **Satisfaction Guarantee:** At Caffélus, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order to discuss your concerns.


2. **Return Eligibility:** To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Please note that perishable items such as tea leaves are not eligible for return unless they arrive damaged or defective.


3. **Return Process:** To initiate a return, please contact our customer service team to request a return authorization. Once approved, you will be provided with instructions on how to return the item(s). Please ensure that the items are securely packaged to prevent damage during transit.


4. **Refund or Exchange:** Upon receiving and inspecting the returned item(s), we will process your refund or exchange accordingly. Refunds will be issued to the original form of payment, while exchanges will be subject to product availability.


5. **Return Shipping:** Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is received damaged or defective. In such cases, we will provide a prepaid shipping label for your convenience.


**Contact Us:**


If you have any further questions or concerns about our shipping and return policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you and ensure your experience with Caffélus is nothing short of exceptional.